Refund policy

Returns

Due to the nature of our products, we do not accept returns on coffee or any other perishable items. However, if you receive a damaged or incorrect order, please contact us within 3 days of delivery, and we’ll be happy to assist you.

Replacements

We offer replacements in the following cases:

✅ Damaged Products – If your coffee arrives damaged (e.g., torn packaging, spilled contents), send us a clear photo within 3 days of delivery.
✅ Incorrect Items – If you receive the wrong product, we will send the correct item as a replacement.

Lost Packages

If your package does not arrive within 30 days of the estimated delivery date, please reach out to us, and we will investigate with the shipping provider. If it is confirmed as lost, we will send a replacement.

Non-Refundable Situations

❌ Change of Mind – We cannot accept returns or issue refunds for personal preferences or taste.
❌ Incorrect Address – If an incorrect shipping address was provided, we are not responsible for lost orders.

How to Request a Replacement

To initiate a claim, please email us at rodneybhubbard@gmail.com with:

• Your order number

• A description of the issue

• Photos of the damaged or incorrect product (if applicable)

We will review your request and respond within 3 business days. If approved, replacements will be processed as soon as possible.

Subscription Orders

For subscription orders, if there is an issue with the product or delivery, please contact us within 3 days of receipt to request a replacement. We do not offer refunds for subscription orders, but we can help resolve any issues with replacements.

Thank you for choosing [Your Store Name]! If you have any questions, feel free to contact us at rodneybhubbard@gmail.com.